Returns & Refunds

Everything in this store is made to order. Nothing sits in a warehouse waiting for you — it is printed, sewn or pressed after you buy it, and then sent to you directly. That is what keeps the range wide and the waste low, and it is also why returns work the way they do below.

Changing your mind — 14 days

You have 14 days from the day you receive your order to tell us you want to return it. You do not have to give a reason. This is your right under EU consumer law and it applies to every item in this store.

To use it, write to support@voidexperience.com with your order number before the 14 days are up. We will reply with the address to send the item back to — it depends on where your order was made, so please wait for it rather than guessing.

Once you have told us, you have a further 14 days to send the item back. It must be unworn, unwashed and in the condition it reached you, with its original packaging.

You pay the cost of sending it back. We refund what you paid for the item and the standard delivery you paid to receive it. We do not refund the return postage, and if you chose a faster delivery than our standard one, we refund only the standard amount.

We refund within 14 days of hearing from you, to the same method you paid with. We may wait until the item reaches us, or until you show us proof that you have sent it — whichever comes first.

Damaged, faulty or misprinted

If something arrives damaged, badly printed, or is not what you ordered, that is on us and it is not the same thing as changing your mind.

Write to support@voidexperience.com within 30 days of delivery, with your order number and clear photographs of the problem — including the shipping label where you can. We will replace the item free of charge, or refund it, and you will not pay to send anything back or to receive the replacement.

Separately from all of the above, you keep the two-year legal guarantee that EU law gives you on goods that turn out not to be as described or not fit for normal use.

Wrong size

Because each garment is made when you order it, we cannot swap one size for another out of stock. A size change is handled as a return under the 14 days above, followed by a new order.

Please check the size guide on the product page before ordering. If you are between sizes and unsure, ask us first — we would rather answer an email than have you pay return postage.

If it never arrives

If your tracking has stopped moving or the delivery window has passed, tell us and we will chase it. If a parcel is lost in transit we replace it at our cost.

If a parcel comes back to us because the address was wrong or incomplete, or because nobody collected it, we will contact you and send it again once you confirm the address. The second shipment is at your expense. Please check your address carefully at checkout.

How to start

One address for all of it: support@voidexperience.com.

Tell us your order number, which item, and what is wrong — with photographs if something is damaged or misprinted. You do not need a form. We answer every message.